Apply the Golden Rule--Thank you Glenn from Fridley & his grandson Jake (Coon Rapids Baseball Player)

The staff at Lexus of Maplewood are always striving to provide the best customer service experience and at times are able to surprise a customer in a personal way. Glenn was a first time customer who found out about Lexus of Maplewood through positive references from his friends and relatives. This was his first Lexus purchase and he now really enjoys their RX 350. Their favorite features are the following:

• ·         Very comfortable/adjustable seats (Lumbar support on passenger side)
• ·         Very quiet ride
• ·         My wife loves the keyless entry (no more fumbling in her purse to locate keys)
• ·         Engine/transmission performance with a very quick response

When Glenn was shopping for his RX, he ended up talking with his Sales Associate, Dan Haspert, about sports. He also mentioned that his grandson, Jake, who is 15 years old, is a big baseball fan and plays for Coon Rapids. After hearing about the sports conversations, our General Sales Manager, Matt Koehnen, with the help of Dan, were able to get two Twins tickets, and offered them to Glenn. Glenn was delighted to take his grandson. No one could have imagined the impression this gesture made on Jake.

After the game, Glenn sent a nice email to our Lexus of Maplewood staff thanking them for providing the Twins tickets. He also included the reaction of his grandson below:

Jake fully enjoyed the first class experience. At the game, Jake said, 

“Grandpa the tickets are awesome! Where did you get them?” 

I explained that I had purchased a new Lexus from Lexus of Maplewood last week and they offered me the tickets as a “thank you”. Jake responded with, 

“Wow Grandpa, these are amazing seats! Do you think you paid too much for the car?”

I am proud of my practical grandson and pleased that he appreciated and enjoyed the seats. I laughed as I responded to Jake, that the lowest price is not always the best value. I feel a car from Lexus of Maplewood is a great value since Lexus has a reputation for being very dependable and the dealership treats their customers the way they themselves would wish to be treated.

Jake responded, 

“I get it, they apply the Golden Rule! Hopefully, I can purchase a car from them someday!”

Our staff was very excited to hear this story and wanted to share the experience with other Lexus owners. Lexus of Maplewood would like to thank Glenn and his wife for their business. We appreciate you sharing this story with us and other Lexus customers!